Privacy Policy

1.1 Information You Provide

When you create an account or use our services, we collect information you voluntarily provide:

• Account information (username, email, password)
• Profile information (bio, avatar, gaming preferences)
• Payment information (processed securely by third-party providers)
• Communications (messages, support tickets, forum posts)
• Tournament and gaming data (scores, statistics, match history)

1.2 Information We Collect Automatically

When you use our platform, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Performance data (game performance, connection quality)
• Location data (general location based on IP address)
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information from third-party services when you:

• Connect social media accounts
• Use single sign-on services
• Participate in integrated gaming platforms
• Make payments through third-party processors

2.1 Service Provision

• Create and manage your account
• Provide gaming and tournament services
• Process payments and transactions
• Enable communication features
• Provide customer support

2.2 Platform Improvement

• Analyze usage patterns and preferences
• Improve our services and user experience
• Develop new features and functionality
• Ensure platform security and prevent fraud
• Monitor and maintain system performance

2.3 Communication

• Send service-related notifications
• Provide tournament and event updates
• Send marketing communications (with your consent)
• Respond to your inquiries and support requests

2.4 Legal and Safety

• Comply with legal obligations
• Enforce our Terms of Service
• Protect against fraud and abuse
• Ensure fair play in tournaments

3.1 We Do Not Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3.2 Service Providers

We may share information with trusted service providers who help us operate our platform:

• Cloud hosting and infrastructure providers
• Payment processors and financial services
• Analytics and performance monitoring services
• Customer support and communication tools
• Security and fraud prevention services

3.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Investigate potential violations of our Terms

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.1 Security Measures

We implement comprehensive security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication systems
• Secure data centers with physical security
• Employee training on data protection

4.2 Your Responsibility

You can help protect your account by:

• Using a strong, unique password
• Enabling two-factor authentication
• Keeping your login credentials confidential
• Logging out of shared or public devices
• Reporting suspicious activity immediately

4.3 Data Breach Response

In the unlikely event of a data breach, we will notify affected users and relevant authorities as required by law, typically within 72 hours of discovery.

5.1 Access and Portability

• Request a copy of your personal information
• Download your data in a portable format
• View your privacy settings and data usage

5.2 Correction and Updates

• Update your profile and account information
• Correct inaccurate or incomplete data
• Modify your communication preferences

5.3 Deletion and Restriction

• Delete your account and associated data
• Request deletion of specific information
• Restrict processing of your data
• Object to certain uses of your information

5.4 Marketing Communications

• Opt out of marketing emails
• Customize notification preferences
• Withdraw consent for marketing communications

How to Exercise Your Rights: You can exercise these rights through your account settings or by contacting our privacy team at privacy@tsmartgame.com.

6.1 Types of Cookies We Use

6.2 Managing Cookies

You can control cookies through:

• Your browser settings
• Our cookie preference center
• Third-party opt-out tools
• Your account privacy settings

Tsmartgame operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with equivalent protection
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

We are committed to protecting children's privacy. Our platform is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

For users between 13 and 18, we require parental consent for certain activities and provide additional privacy protections as required by applicable laws.

If you believe we have collected information from a child under 13, please contact us immediately at privacy@tsmartgame.com.

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

Retention Periods

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will:

• Notify you via email or platform notification
• Update the "Last Updated" date at the top of this policy
• Provide a summary of key changes
• Give you time to review before changes take effect

Your continued use of our services after changes take effect constitutes acceptance of the updated Privacy Policy.

If you have questions about this Privacy Policy or our privacy practices, please contact us:

EU Representative