Support Center

Get help with your gaming experience. We're here to support you 24/7.

Live Chat

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Availability:24/7
Response Time:< 2 minutes

Email Support

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Response Time:< 4 hours

Phone Support

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Availability:Mon-Fri 9AM-6PM PST
Response Time:Immediate
Getting Started

How do I create an account?

Click 'Join Now' on the homepage and follow the 3-step registration process. You'll need to provide an email, choose your gaming preferences, and select a membership tier.

What games are supported?

We support 12+ popular games including Valorant, CS2, League of Legends, Apex Legends, Fortnite, and more. New games are added regularly based on community demand.

How do T-Coins work?

T-Coins are our virtual currency. Earn them through tournaments, achievements, and activities. Use them for tournament entries, premium features, and exclusive content.

Tournaments

How do I join a tournament?

Browse tournaments on the Tournaments page, click 'Join Tournament', pay the entry fee (if any), and you'll be registered. Make sure to check in 15 minutes before start time.

What are the prize pools?

Prize pools vary by tournament tier. Bronze tournaments start at $50, Silver at $200, Gold at $1,000, and Diamond tournaments can reach $10,000+.

How are winners determined?

Winners are determined by tournament format (single/double elimination, round-robin, etc.). All matches are monitored for fair play and anti-cheat compliance.

Account & Billing

How do I upgrade my membership?

Go to Settings > Billing or visit the Pricing page. Choose your desired tier and complete the payment process. Upgrades take effect immediately.

Can I cancel my subscription?

Yes, you can cancel anytime in Settings > Billing. Your benefits continue until the end of your current billing period.

How do payouts work?

Tournament winnings are paid out within 48 hours to your linked payment method. Minimum payout is $10. Creator earnings are paid monthly.